Au99 Privacy Policy — Our Full Commitment to Protecting Your Information

Au99 (https://au99.online) places the highest priority on its users' privacy. This privacy policy explains what information au99 collects, how it is used, and how it is kept secure.

This Privacy Policy applies to the au99 website, mobile app, and all related services. By using any au99 service, you are considered to have accepted this Privacy Policy.

We understand that sharing personal information online can feel uncertain — that is completely normal. That is why au99 has chosen to present its privacy policy with full transparency and in plain language, rather than keeping it hidden. If anything is unclear, please Help Center to ask us directly.

Au99 only collects information necessary to deliver its services properly. We never request excessive or unnecessary data. Below is a detailed breakdown of what au99 collects:

Au99 also automatically collects certain technical data — such as time spent on each page and buttons clicked. This data is collected entirely anonymously and is used solely to improve the overall service.

We never store your password in plain text. Passwords are always encrypted using bcrypt or an equivalent strong hashing algorithm.

Au99 uses the information it collects for the following purposes, each of which is directly tied to improving our service and keeping you safe:

• Account Creation & Management: Your identity information is used to complete the registration process and keep your account active.
• Identity Verification (KYC): Identity documents are verified to prevent illegal activity and meet legal obligations.
• Financial Transactions: Your financial information is used to process deposits, handle withdrawals, and maintain your transaction history.
• Customer Support: Relevant information is used by our support team to properly address your complaints or questions.
• Fraud Prevention: Technical data is analyzed to detect unusual activity and protect your account.
• Promotional Communications: Offers and updates from au99 are only sent via email or SMS with your consent.
• Legal compliance: Providing information to government or regulatory authorities when required is a legal obligation.

Au99 never sells your personal information to advertisers or any commercial entity — this is the most important commitment in our privacy policy. However, there are limited circumstances in which information may be shared:

• Payment processors: Only the information required to complete transactions is shared with Mobile Pay, Nagad, Rocket, and our banking partners.
• Technology Partners: Hosting, cloud storage, and security service providers are engaged under strict confidentiality agreements.
• Legal Obligations: au99 is required to disclose information in response to court orders, government directives, or legal investigations.
• Fraud Prevention: In cases of serious fraud, information may be shared with the relevant authorities.

All third parties working with au99 are required to comply with au99's privacy standards. Any party that fails to meet these standards will have their relationship with au99 terminated.

The au99 website and app use cookies and similar tracking technologies. Cookies are small data files stored on your device that make your experience smoother and more personalized.

Au99 does not use third-party advertising tracking cookies. You can disable cookies in your browser settings, though this may limit some functionality on the site.

Au99 uses industry-leading technology and practices to protect your data. Our security framework is multi-layered and continuously updated.

• SSL/TLS encryption: All website and app communications are secured with 256-bit SSL encryption.
• Database Encryption: All sensitive data stored in our system is also encrypted at the database level.
• Two-factor authentication (2FA): An additional layer of security can be enabled when accessing your account.
• Regular security audits: Our systems are regularly audited by independent security experts.
• Access Control: Only authorized personnel can access your data, and all access is logged.
• Firewall & DDoS Protection: Advanced server-level firewalls and DDoS protection are in place.

You have important rights over your personal data at au99. We respect these rights and do our best to fulfill them as promptly as possible.

Au99 does not store your data indefinitely. A specific retention period is defined for each type of information:

• Account information: For the duration your account is active, and for up to 5 years after closure (as required by law).
• Transaction Information: Financial regulations require retention for 5 to 7 years.
• KYC Documents: Retained for up to 5 years after verification.
• Log Files: Security logs are retained for a maximum of 1 year and are automatically deleted thereafter.
• Cookie data: From session to a maximum of 90 days, depending on cookie type.

Once the retention period expires, data is securely and permanently deleted so it can no longer be recovered.

Au99 services are intended exclusively for adults aged 18 and above. au99 does not knowingly collect personal information from minors.

If a minor has registered by mistake and we become aware of it, the account will be closed immediately and all collected data will be deleted.

Au99 reserves the right to update this privacy policy as needed. For any significant changes, we will notify you in advance — by email or through an on-site notification.

Continued use of au99 after any changes takes effect will be considered your acceptance of the updated policy. We recommend reviewing this page from time to time.

You can always check the "Last updated" date at the top of this page to see when the policy was last revised. We also archive previous versions so you can compare the differences.

For any questions, complaints, or requests regarding our privacy policy, please get in touch. au99's data protection team is always here to help.

We typically respond within 24 to 48 hours. For urgent matters, reach us via live chat for the fastest response.