From registration to withdrawals, bonuses to technical issues — the au99 Help Center covers everything you need.
Choose the category that best matches your issue below
Everything you need to know about opening and managing a new au99 account.
Information on deposit and withdrawal methods, limits, and processing times.
Help with welcome bonuses, voucher codes, and promotions.
Guides on Sports Betting, casino games, and live betting.
Download and install the au99 app, and find solutions to technical issues.
Account security, data privacy, and responsible gaming.
The au99 support team is always here for you
Instant responses. Chat with our support agents in Bangla.
Currently ActiveEmail us for detailed issues. You'll receive a reply within 24 hours.
support@au99.onlineCall us directly for urgent issues. Available from 8:00 AM to 12:00 AM.
8:00 AM – 12:00 AMJoin the au99 community and share your experience with other members.
Community Support
When something goes wrong on an online betting platform, what people need most is a fast, clear resolution. au99 takes this seriously. Every support agent on the platform speaks Bangla — and while that may sound simple, it's genuinely the biggest reassurance for members in Bangladesh.
A member from Dhaka shared, "On another site, it took me half an hour just to explain my issue in English. At au99, I chatted in Bangla and had it sorted in five minutes. That difference means a lot."
Another standout feature of au99's help center is its in-depth knowledge base. Beyond chat and phone support, you'll find written guides, video tutorials, and step-by-step instructions — all in Bangla. Even at 2 AM, you can often resolve an issue just by browsing the guides.
A regular user from Chittagong said, "Once you visit au99's help center, you can tell they genuinely care about their members. Every answer is written so clearly that even a first-timer can follow along."
Step-by-Step Solutions to the Most Common Questions
Log in with your mobile number and password. If you're new, complete registration first.
Go to the "Deposit" option from the top menu or wallet icon.
Select "Mobile Pay" from the list of payment methods.
Enter the deposit amount and your Mobile Pay number. Minimum deposit is ৳500.
You'll receive a notification in your Mobile Pay app. Approve the payment from there.
Funds will be credited to your au99 wallet within seconds.
If a deposit fails, wait 30 minutes and try again. If the issue persists, contact Live Chat with your transaction ID.
| Method | Minimum | Maximum | Time |
|---|---|---|---|
| Mobile Pay | ৳500 | ৳50,000 | Instant |
| Nagad | ৳500 | ৳50,000 | Instant |
| Rocket | ৳500 | ৳30,000 | Instant |
| Bank | ৳1,000 | ৳2,00,000 | 1–3 Hours |
Log in to au99 over a secure connection. Using your own device is strongly recommended.
Go to the Wallet menu and click on the "Withdrawal" option.
Select your preferred payment method and enter the withdrawal amount. Minimum ৳500.
Double-check that the recipient number is correct. Recovering funds sent to the wrong number can be very difficult.
Once all details are correct, click the "Confirm" button.
Mobile banking transfers typically arrive within 15–30 minutes.
The wagering requirement must be met before withdrawing your bonus balance. If KYC verification is incomplete, larger withdrawals may be subject to delays.
| Method | Minimum | Time |
|---|---|---|
| Mobile Pay | ৳500 | 15–30 minutes |
| Nagad | ৳500 | 15–30 minutes |
| Rocket | ৳500 | 15–30 minutes |
| Bank | ৳1,000 | 1–2 business days |
Click the "Register" button at the top right of au99.online.
Start filling out the form with your Bangladeshi mobile number (01XXXXXXXXX).
Enter the 6-digit OTP sent to your number. If you don't receive the code, wait 60 seconds and try again.
Choose a strong password — at least 8 characters, including numbers and special characters.
Read and agree to the terms and conditions, then click "Register". Your account is ready!
You must be at least 18 years old to register at au99. Only one account is permitted per mobile number.
Visit au99's "Latest Promotions" or "Vouchers" page to browse all active offers.
Copy the voucher code for your preferred bonus.
Paste the copied code into the "Voucher Code" field on the deposit form.
Your bonus balance will appear in your account immediately after a successful deposit.
Once the required wagering is completed, the bonus will be added to your main balance and will be available for withdrawal.
Millions of people across Bangladesh use au99, and many have shared how the help center resolved their issues. A member from Rajshahi said: "My deposit got stuck at 11 PM. I messaged live chat and it was sorted within ten minutes. I haven't seen that kind of speed anywhere else."
A new member from Khulna trying online betting for the first time said, "I was nervous at first, but the au99 help center guides walked me through everything. Having it all in Bangla made it so easy to follow. From my first deposit to my first withdrawal — I did it all on my own."
A cricket bettor from Sylhet shared: "I once ran into an issue with Sports Betting — I couldn't tell if my bet had been placed correctly. I reached out to au99 support and they walked me through it with screenshots. That kind of help is genuinely hard to find."
Au99 believes that when a member runs into a problem, what they need most in that moment is fast, effective help. That's why the help center has been built not just as a support page, but as a complete resolution hub.
Answers to the most frequently asked questions about the au99 Help Center
You can use au99 right from a beach in Cox's Bazar — the platform is fully mobile-friendly. The help center and live chat are easily accessible even on mobile data, so no matter where you are, au99 makes sure support is always within reach.
Whether you're brand new or a long-time au99 member, the help center is here for everyone equally. No question is too small, and no issue gets brushed aside.
The au99 Help Center is dedicated to keeping your experience smooth and hassle-free. We're always ready to help whenever you need us.
Au99's expert support team is ready for you 24/7. Chat in Bangla via live chat and get your issue resolved in minutes.