Au99 believes entertainment is only truly enjoyable when it's experienced responsibly. We want you to play safe, stay within your limits, and enjoy every moment.
Responsible Gaming at au99 isn't just a rule — it's our core philosophy. We understand that online betting and gaming is a source of entertainment for many people. But without the right boundaries, it can become a problem.
That's why au99 gives every player the ability to set their own limits. From deposit limits and session time limits to loss limits, temporary breaks, or permanent account closure — au99's responsible gaming tools let you keep your own gaming experience safe.
Remember — there are no guaranteed wins. Betting is for entertainment, not income. That's the message au99 stands by, and the standard we hold ourselves to.
Ask yourself the following questions
Are you spending more than your set budget on gaming?
Do you find yourself playing repeatedly to recover money you've lost?
Do you feel restless or irritable when you can't play?
Are you hiding your gaming from family or friends?
Are you prioritizing gaming over work, studies, or relationships?
If two or more of these questions get a "yes", then use au99's self-exclusion tool now, or Help Center Get in touch.
Au99 provides these tools free of charge to help keep your gaming experience safe and enjoyable
Set your own daily, weekly, or monthly deposit limit. Once set, it takes effect within 24 hours. To increase your limit, you'll need to wait 7 days — that's intentional.
Set a limit on how long you'll play in a single session. When your time is up, au99 will notify you automatically and log you out if needed.
Set a limit on how much you're willing to lose within a given period. Once you reach that limit, au99 will encourage you to take a break.
If you need a short break, set a cooling-off period of 24 hours to 30 days. All betting activity on your account will be automatically suspended during this time.
If you feel you need an extended break, you can self-exclude for anywhere between 6 months and 5 years. During this period, your account will be fully suspended and cannot be reactivated.
At regular intervals, au99 will show you a pop-up displaying your total play time, wins, and losses. It's designed to keep you grounded in reality.
Every limit tool on au99 is designed with the player's best interests in mind. The table below shows how each tool works and how quickly it takes effect.
| Tool Name | Limit Range | Takes Effect |
|---|---|---|
| Deposit Limit | Daily / Weekly / Monthly | 24 Hours |
| Loss Limit | Daily / Weekly / Monthly | 24 Hours |
| Session Limit | 30 minutes – 8 hours | Immediate |
| Cooling-Off | 24 hours – 30 days | Immediate |
| Self-Exclusion | 6 months – 5 years | Immediate |
| Reality Check | 30 minutes – 24 hours | Immediate |
Important: Lowering your limit takes effect immediately, but increasing it requires a 7-day cooling period. This helps prevent impulsive decisions made in the heat of the moment.
Research shows that a small percentage of online gaming users exhibit problematic behavior. The bars below indicate how common each general risk signal tends to be.
These figures are drawn from problem gamblers. au99's responsible gaming tools are built specifically to reduce these risks.
Au99 wants you to enjoy gaming for the long haul. Following these 10 habits makes responsible gaming a natural part of your routine.
Decide how much you're willing to spend before you start playing. Once that amount is gone, stop — no arguments.
Decide in advance how long you'll play each day. Use a timer.
Don't expect gaming to be a source of income. Think of it like going to the cinema or a restaurant — it's the cost of entertainment.
Take at least a 10-minute break every hour. Get up, stretch, walk around, and drink some water.
Chasing losses is the biggest danger of all. Accept the loss and come back fresh another day.
Fatigue impairs your judgment. Avoid playing late at night or when you're tired.
Alcohol and drugs impair your judgment. Avoid placing bets when you're under the influence.
Be open with family or friends about your gaming habits. They're often the first to notice when something's off.
Take the time to understand the rules of any game you play. Placing large bets on unfamiliar games is a serious risk.
If you feel something is wrong, contact au99's Help Center Reach out. Asking for help is a sign of strength.
At au99, we believe responsible gaming isn't just a legal obligation — it's an ethical commitment to every one of our users. Millions of people across Bangladesh choose online betting and gaming as a form of entertainment. Our goal is to make sure that entertainment never becomes a burden.
Responsible gaming means playing with awareness — knowing how much time and money you're spending, and setting those limits yourself. au99 has built a range of tools and resources to make this easy. From deposit limits to full self-exclusion, everything can be configured directly from your account.
Gaming addiction is a mental health condition, and it is treatable. Early warning signs include: spending beyond your set budget, repeatedly playing to chase lost money, lying about your gaming habits, withdrawing from family and friends, and feeling irritable or anxious when you can't play. If you notice these signs, don't wait — seek help.
Au99 ensures that self-exclusion is easy to access and genuinely effective. When someone requests self-exclusion, we lock their account for the specified period and send no promotional emails or bonus offers during that time. This isn't a punishment — it's a form of care.
Protecting minors is au99's highest priority. Our platform is strictly for users aged 18 and above. Age verification is required at registration, and a valid ID must be provided as part of the KYC process. Any attempt by a minor to open an account is flagged and terminated immediately upon detection.
Au99's commitment to responsible gaming goes beyond words on a page. Our customer support team is available 24 hours a day, 7 days a week. For any issue or question, Help Center Reach out. We don't judge — we help.
Remember — healthy gaming can be part of your life, but it shouldn't be your whole life. Family, friends, work, and your wellbeing will always matter more than any game. au99 is here not just for your entertainment, but for your overall wellness too.
Answers to the most frequently asked questions about responsible gaming
Join au99 and enjoy the full benefits of responsible gaming. Your limits, your control.